Drew Haney

Experience

1. IT Specialist II

   Next IT Solutions

   May 2023 — Present (2+ years) · Irvine, California (Remote)

   Technical problem-solver thriving in high-stakes environments where foresight equals security. With over four years of frontline experience in the MSP space, manages technology at scale. Skilled in Identity Lifecycle Management (JML), Zero-Touch Provisioning, and endpoint security.

2. Help Desk Technician Consultant

   Nuebis

   Jul 2021 — Apr 2023 (1 year 10 months) · Tustin, California

   Supported clients' hardware and software needs with administrative privileges in Microsoft O365 global admin, Microsoft Azure, Active Directory, Endpoint, SharePoint, OneDrive, and MS Teams. Handled approximately 40 calls per day and completed 15–25 tickets daily using Autotask PSA. Proficient with RMM systems including Connectwise Screen Connect, Datto, Anydesk, Teamviewer, and N-able. Deployed and troubleshot VPNs (Logmein Hamachi, Sophos, Unifi, Windows VPN) and VMs. Set up remote access for remote workers, troubleshot networks, and configured flat networks with APs. Trained new employees for IT roles.

3. Substitute Lead Mail Room Clerk

   Orange Unified School District

   Jul 2019 — Dec 2020 (1 year 5 months) · Orange, California

4. Substitute Reprographic Equipment Operator

   Orange Unified School District

   Sep 2019 — Feb 2020 (5 months) · Orange County, California

5. Substitute Warehouse Driver

   Orange Unified School District

   Jun 2019 — Jul 2019 (1 month) · Orange, California

6. Behavioral Health Technician

   D'Amore Healthcare

   Sep 2018 — Sep 2019 (1 year) · Huntington Beach, California

   Assisted with intakes of drug addiction and mental health patients via UA and breath alcohol content analyzer. Conducted searches of patients and property for contraband. Monitored patients per doctor's orders for medication observation and location rounds. Drove company vehicle to appointments and earned outings. Utilized incident reports and documented behavior for treatment. Used redirection methods such as journaling, drawing, and puzzles to keep patients on track.

7. Patient Care Technician

   MGA Healthcare

   Mar 2017 — Jul 2018 (1 year 4 months) · Mission Viejo, California

   Assisted patients in toileting, feeding, ambulating, bathing, and comfort. Helped nurses with admissions, discharges, vital signs, restocking, and floated to other floors as needed. ER Tech skills included wound care, splinting, burn care, and prepping trays for procedures.

8. Patient Transporter

   Providence — St. Jude Medical Center

   May 2013 — Mar 2017 (3 years 10 months) · Fullerton, California

   Responsible for safe patient transports to all floors of the Medical Center. Assisted in transfers, turns, and hoyer lifts under supervision of RNs and Charge RNs. Cleaned and maintained beds, gurneys, and wheelchairs for patient safety.

9. Courtesy Utility Clerk

   Ralphs Grocery Company

   Jan 2012 — May 2013 (1 year 4 months) · Garden Grove, California

   Managed cart retrieval, trash maintenance, restroom cleaning, and customer carry-outs. Assisted guests with locating items on the floor. Delivered fast, fun, and friendly customer service.

10. Cashier

    Souplantation & Sweet Tomatoes

    Jun 2007 — Nov 2010 (3 years 5 months) · Garden Grove, California

    Greeted guests, served refreshments, and processed payments. Recognized by management as a reliable multi-disciplined resource by filling schedule gaps and expanding knowledge across Pasta Bar, Bakery Bar, and Dining Room Attendant roles.

11. Combo Clerk

    Target

    Jul 2006 — Jan 2007 (6 months) · Buena Park, California

    Cashier and cart combo attendant.